Posts Tagged ‘SLA’

Amazon’s EC2 outage clarifies requirements for an enterprise cloud SLA

After such a huge disaster on Amazon’s EC2 many CEOs including the president of Hurwitz & Associates LLC Judith Hurwitz claim:

“If the company is using a cloud service to support customer-facing applications, they have a responsibility to ensure that if a service goes down, there is a backup plan and strategy.”

But, is it really necessary to create additional external solutions to increase an availability of your cloud services? I just partially agree with this statement because cloud services are highly available itself. In this case I would recommend to review SLA agreements which cloud providers offer to their customers. Otherwise it is not fair to claim such a huge availability (~99,98%) which does not exist. Read more…

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